we provide products or services to you or our client;
you visit or use our Website; and/or
performing any other activities that form part of our business.
crowdinvestetfs.com is comprised of various global, country or regional websites, each of which is provided by Crowd Invest ETFs.
What information we collect
In the course of providing products or services to you or our client and performing due diligence checks in connection with our products or services (or discussing the possible products or services we might provide), we generally collect personal information about you. We also typically collect personal information about you when you visit or use our Website.
The personal information that we may collect depends on the specific services, activities or products we undertake but typically includes: your name; age; date of birth; gender; home address; email address; telephone number; other contact details; country of residence; passport number and other national ID numbers; employment details (for example, the organization you work for, your job title); family circumstances (for example, your marital status where you enter it in a form on our Website or it appears in any documentation you provide to us); financial and tax related information (for example, your income, assets and tax residency where you enter such information in a form on our Website or it appears in any documentation that you provide to us); details of how you use any product or service provided by Crowd Invest ETFs; postings on any blogs, forums, wikis, and any other social media applications and services that we provide; IP address; browser and device type; user name that is used by you for one of our products or services; language; access times and duration; details of how you like to use our Website or the interactive products, tools, other technology or services we provide to you or our clients; websites that you visited before and after visiting our Website; details of how you like to interact with us, and similar information.
The types of personal information and ‘sensitive’ or ‘special categories’ of personal information that we collect will generally vary depending on the nature of the products and services that we provide to you and how you use our Website. In some cases, the ‘sensitive’ or ‘special categories’ of personal information that we collect include: your dietary requirements (for example, where we would like to provide you with lunch during a meeting); your health (for example, so that we can make reasonable accommodations for you in our buildings); your sexual orientation (for example, if you provide us with details of your spouse or partner); and any criminal convictions that you may have (for example, if this information is collected as part of ‘know your client’ and anti-money laundering checks that we must conduct before accepting you or your employer as a client).
In some rare circumstances, we will also gather other ‘special categories’ of personal information about you because you volunteer that data to us (for example, it appears in a copy of your resume/CV that you upload to our Website). In some other circumstances, the personal information we collect from you is needed to meet our legal or regulatory obligations or to provide you with the products or services requested by you or our client (who may be your employer). If so, we will indicate to you that the provision of this information is mandatory, and the consequences if we cannot collect this information.
In some cases, we will also collect personal information about you indirectly from third parties such as: (i) your employer where we provide it with products or services; (ii) third parties such as providers of ‘know your client’ and anti-money laundering services which we sometimes use to help us meet our legal requirements in this area and to help us verify your identity where we provide you or your employer with products or services; (iii) intermediaries (such as independent financial advisers); (iv) background check providers which we sometimes use to verify your identity when you apply for a job through our Website; (v) third party service providers that help us to operate our Website; and (vi) from publicly available sources such as business and employment oriented social networking services and jobs boards.
How we use information about you
Use of personal information to provide products and services
We will use your personal information to provide you or our client with products or services. As part of this, we may use your personal information in the course of correspondence relating to those products or services. Such correspondence may be with you, our client, other members of the Crowd Invest ETFs Group, our service providers or public or judicial authorities with the necessary authorisation.
In many cases, we also use your personal information to conduct due diligence checks in advance of providing products or services to you or our client, and to process an application from you or a prospective client to receive products or services from us. If you are referred to us by an intermediary or similar third party, we also typically use your personal information to assess whether to accept or reject your referral to Crowd Invest ETFs by that intermediary or similar third party.
Because we provide a wide range of products and services to our clients, the way in which we use personal information in relation to our products and services varies. For example, we use personal information about you when:
you use our risk management platform, Aladdin
we provide you or your employer with an insurance product or service
you or your employer engage us to provide investment management or similar services
you privately invest in a fund product managed by a member of the Crowd Invest ETFs Group
you engage a member of the Crowd Invest ETFs Group to provide investment management services
you provide us with your personal information via email or a web form.
Use of personal information collected via our Website
We generally use your personal information collected via this Website:
to manage and improve any services provided via our Website
to manage and improve our Website (including by drawing up statistics on the usage of our Website)
to tailor content of our Website to provide you with a more personalised experience and draw your attention to information about products and services that may be of interest to you
to manage and respond to any request that you submit through our Website
to help us learn more about you, the products and services that you or your employer receive from Crowd Invest ETFs, and other products and services that you or your employer might be interested in receiving
to correspond with you in relation to services you use on our Website or information you provide via our Website. This correspondence is usually with you, other members of the Crowd Invest ETFs Group, our service providers, or public or judicial authorities with the necessary authorisation.
Use of personal information for other activities that form part of the operation of our business
We generally also use your personal information collected via this Website for the purposes of, or in connection with:
applicable legal or regulatory requirements
requests and communications from public or judicial authorities with the necessary authorisation
financial accounting, invoicing and risk analysis purposes
prudent operational management (including credit and risk management, insurance, audit, training and similar administrative purposes)
client relationship purposes, which involve: (i) sending you Crowd Invest ETFs thought leadership or details of Crowd Invest ETFs products and services that we think might be of interest to you or your employer; (ii) contacting you to receive feedback on Crowd Invest ETFs products or services; and (iii) contacting you for other marketing or research purposes
recruitment and business development purposes
services we receive from our professional advisors, such as lawyers, accountants and consultants
arrangements we have in place with intermediaries, brokers and other individuals and entities that partner with us
considering, and entering into, any transaction involving part or all of the business or assets of the Crowd Invest ETFs Group
protecting our rights and those of our clients
meeting our corporate and social responsibilities.
The legal grounds we rely on for processing personal information
We generally use your personal information for the purposes outlined above because: (a) it is necessary for our legitimate interests and does not unduly affect your interests or fundamental rights and freedoms (see below); (b) it is necessary for legal and/or regulatory obligations or requests that we are subject to, such as keeping records for tax purposes or providing information to a public body or law enforcement agency; (c) it is necessary to perform contractual obligations that we owe towards you or our client, or to take pre-contractual steps at the request of you or our client; (d) it is necessary for the performance of a task carried out in the public interest (such as assisting with diversity in the workplace where you make contact through our Website in relation to job opportunities at Crowd Invest ETFs); or (e) in some cases, we have obtained your prior consent.
Examples of the ‘legitimate interests’ referenced above are: (i) to benefit from cost-effective services (for example, we may opt to use certain IT platforms offered by our service providers); (ii) to assess and verify any job application that you submit through the Website; (iii) to prevent fraud or criminal activity, misuses of our products and services, as well as the security of our IT systems, architecture and networks; (iv) to exercise our rights under Articles 16 and 17 of the Charter of Fundamental Rights of the European Union, including our freedom to conduct a business and right to property; and (v) to meet our corporate and social responsibility objectives.
To the extent that we process any sensitive personal information relating to you for any of the purposes outlined above, we will do so because either: (1) you have given us your explicit consent to process that information; (2) the processing is necessary for reasons of substantial public interest on the basis of applicable law (for example where we are required by law or regulatory requirements to process that information in order to ensure we meet our ‘know your client’ and ‘anti money laundering’ obligations); (3) the processing is necessary to carry out our obligations under employment, social security or social protection law; or (4) the processing is necessary for the establishment, exercise or defense of legal claims. The legal grounds for processing sensitive personal information outlined above at (1) to (4) appear at Articles 9(2)(a), 9(2)(g), 9(2)(b) and 9(2)(f) of the EU’s General Data Protection Regulation respectively.
Where we are legally required to obtain your explicit consent to provide you with certain marketing materials, we will only provide you with such marketing materials where we have obtained such consent from you.
If you do not want to continue receiving any marketing materials from us, you can click on the unsubscribe function in the communication or e-mail
firstname.lastname@example.org at any time.
To whom we disclose your information
In connection with one or more of the purposes outlined in the “How we use information about you” section above, we generally disclose details about you to: other members of the Crowd Invest ETFs Group; professional advisors and third parties that provide services to us and/or other members of the Crowd Invest ETFs Group (such as IT systems providers, platform providers, financial advisors, consultants (including lawyers and accountants), providers of HR and recruitment services and other goods and services providers (such as providers of marketing services where we are permitted to disclose your personal information to them); intermediaries, brokers, and other individuals and entities that partner with us; competent authorities (including any national and/or international regulatory or enforcement body or court or other form of tribunal, where we (or any other member of the Crowd Invest ETFs Group) are required to do so by applicable law or regulation at their request); a potential buyer, transferee, merger partner or seller and their advisers in connection with an actual or potential transfer or merger of part or all of Crowd Invest ETFs’s business or assets, or any associated rights or interests, or to acquire a business or enter into a merger with it; credit reference agencies or other organizations that help us detect criminal activity and incidence of fraud; and any central or local government department and other statutory or public bodies.
If you are an individual in the European Union, please note that some of the recipients of your personal information referenced above will be based in countries outside of the European Union whose laws may not provide the same level of data protection. Those countries typically include: the United States, Canada, Singapore, and India. In such cases, Crowd Invest ETFs will ensure that there are adequate safeguards in place to protect your personal information that comply with our legal obligations. To ensure this level of protection for your personal information, Crowd Invest ETFs typically uses a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission. A copy of these clauses is available here: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm. Further details of the transfers of your personal information outside of the European Union and the adequate safeguards used by Crowd Invest ETFs in respect of such transfers (including copies of relevant agreements) are available from us by contacting email@example.com. You can also use this e-mail address to request further information about the entities that comprise the Crowd Invest ETFs Group and the countries in which they operate.
How long we keep your personal information
We will hold your personal information on Crowd Invest ETFs’s systems for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.
Protection of your personal information
We use a range of physical, electronic and managerial measures to ensure that we keep your personal information secure, accurate and up to date. These measures include:
education and training to relevant staff to ensure they are aware of our privacy obligations when handling personal information as well as training around social engineering, phishing, spear phishing, and password risks
administrative and technical controls to restrict access to personal information on a ‘need to know’ basis
technological security measures, including fire walls, encryption (industry standard SSL encryption with 128-bit key lengths), and anti-virus software
physical security measures, such as staff security passes to access our premises.
external technical assessments, security audits and vendor due diligence
perimeter security: Firewalls, IDS, content filters
segregation of networks: DMZ, corporate domain, production domain
application security: OWASP top 10 focused code requirements, application testing, penetration testing
endpoint security: Anti-virus, portable storage device lockdown, restricted administrative privileges
Real-time monitoring of data leakage controls
Layered and comprehensive cybersecurity defences
Security incident reporting and management.
Although we use appropriate security measures once we have received your personal information, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavour to protect personal information, but we cannot guarantee the security of data transmitted to us or by us.
Your rights and how to contact us
You have various rights in relation to your personal information. In particular, you have a right to:
object to the processing or your personal information
request a copy of personal information we hold about you
ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete
ask that we delete personal information that we hold about you, or restrict the way in which we use such personal information
withdraw consent to our processing of your personal information (to the extent such processing is based on consent).
To exercise any of your rights, or if you have any other questions about our use of your personal information, please e-mail firstname.lastname@example.org or write to Crowd Invest ETFs’s Global Privacy and Data Protection Officer at 12 Throgmorton Avenue, London, EC2N 2DL, United Kingdom. You may also use these contact details if you wish to make a complaint to us relating to your privacy.
If you are unhappy with the way we handled your personal information or any privacy query or request that you have raised with us, you also have a right to complain to a data protection regulator in the place where you live or work, or in the place where you think an issue in relation to your data has arisen. A list of national data protection regulators can be found here:
Changes to this privacy statement
We may modify or amend this privacy statement from time to time.
Any future changes or additions to the processing of your personal data as described in this notice affecting you will be communicated to you through an appropriate channel, depending on how we normally communicate with you.
What are cookies?
Cookies are small text files that are stored in your computer’s memory and hard drive, in your mobile device or tablet when you visit certain web pages. They are used to enable websites to function or to provide information to the owners of a website, or other third parties which receive data obtained from that website.
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Analytical purposes: Analytical cookies allow us to recognise, measure and track visitors to our Website and compile a record of this usage information. This helps us to improve and develop the way our Website works, for example, by determining whether site visitors can find information easily, or by identifying the aspects of websites that are of the most interest to them.
Usage preferences: Some of the cookies on our Website are activated when visitors to our sites make a choice about their usage of the site. Our Website then ‘remembers’ the settings preferences of the user concerned. This allows us to tailor aspects of our sites to the individual user.
Functional purposes: Functional purpose cookies store information that is needed by our applications to process and operate. For example, where transactions or requests within an application involve multiple workflow stages, cookies are used to store the information from each stage temporarily, in order to facilitate completion of the overall transaction or request.
Advertising: Advertising cookies allow us (or third parties) to monitor the behaviour of users of our Website. This information is used to ensure that products and services highlighted to those individuals are targeted in a focused and relevant manner – e.g. through advertisements on Crowd Invest ETFs websites or through advertisements on third party websites (e.g., Bloomberg, Agefi.com, Handlesblatt.de, etc) which are based on your experience with our Website; or to monitor the effectiveness of those digital marketing campaigns. We also monitor whether the adverts displayed on our Website are of interest to users and retain this information to ensure that adverts seen by users of our Website over a period of time are appropriate.
Your cookie preferences
Cookies are necessary in order for you to be able to make full use of Crowd Invest ETFs’s Website. In addition, cookies help us provide you with personalised features on our Website. If you chose to disable cookies, some of Crowd Invest ETFs’s Website’s functionality might be impaired.
Local Flash Storage
On certain pages of our Website, we include content designed for display using Adobe Flash Player, such as animations, videos and tools. Local flash storage (often referred to as “Flash cookies”) can be used to help improve your experience as a user. Flash storage is retained on your device in much the same way as standard cookies, but is managed directly by your Flash software.
If you wish to disable or delete information stored locally in Flash, please see the documentation for your Flash software, located at www.adobe.com. Please note that, if you disable Flash cookies, some site functionality may not work.
Third party cookies